30-day return window
You may return most items within 30 days of delivery for a refund of the item price. To be eligible, the part must be unused, in the condition you received it, and returned in its original packaging with all accessories and paperwork.
To start a return, email or call us with your order number and the reason for the return, or use Returns in your account. We will reply with a return authorization and the return address. Please do not send anything back before you receive authorization, as unauthorized packages cannot always be matched to an order.
Return shipping
- If the item is defective, damaged in transit or not what you ordered, we cover the return shipping and send the replacement at our expense.
- If you changed your mind, ordered the wrong part or no longer need the item, the return shipping cost is yours.
- Original shipping charges are refunded only when the whole order is returned because of our error.
Refunds
Once your return arrives and is inspected, we issue the refund to the original payment method within 2 business days. Your bank or card issuer usually needs a further 3–5 business days to show the credit. Items returned used, damaged, incomplete or missing serial numbers may be refused or refunded partially to cover the loss in value.
Damaged, defective or wrong items
Please inspect your package as soon as it arrives. If something is broken, missing or simply the wrong part, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or refund, including the shipping cost, without you having to send the item back first in most cases.
Warranty
- All products are covered by the manufacturer's warranty where one is offered. Warranty length and terms are set by the manufacturer and are stated in the product documentation.
- Defects that appear within 30 days of delivery are handled by us directly – we replace or refund, we do not send you to the manufacturer.
- After 30 days we will still help you file a warranty claim and, where possible, supply spare parts so you can repair the model yourself.
What cannot be returned
- Items that have been used, installed, soldered, crashed or modified.
- Consumables and batteries that have been charged or used.
- Special-order and bulk parts ordered specifically for you, unless they arrive defective.
- Items returned after the 30-day window without prior agreement.
Exchanges
Need a different version of the same part? The quickest route is to place a new order for the correct item and return the original for a refund. If you would prefer a direct exchange, contact us and we will arrange it where stock allows.
Contact
Returns team: 1.888.883.6789 · 1027 Broadway, New York, NY 10001 · or use our contact page. Please include your order number in every message so we can help you faster.