This policy explains what information we collect when you visit justrctoys.com or place an order, and what we do with it. We keep data collection to what is needed to run the store properly.

Information we collect

• Order and account details: name, billing and shipping address, email address, phone number, company name if provided, and order history.
• Payment information: handled by our payment providers. We receive confirmation of payment and, for some methods, the last four digits of a card – never the full card number.
• Technical data: IP address, browser and device type, pages viewed, referring site, and cookie identifiers.
• Communications: messages, photos and files you send us when asking about a part, a return or a warranty claim.

How we use your information

• To process, pack, ship and invoice your orders and to provide customer support.
• To send transactional emails such as order confirmations, shipping notices and refund confirmations.
• To manage returns, warranty claims and fraud prevention.
• To improve the site, our catalog and our search results, using aggregated analytics.
• To send marketing emails, only where you have opted in. You can unsubscribe from any marketing email at any time.

Cookies

We use essential cookies to keep your cart, session and language settings working, and analytics and marketing cookies to understand how the site is used and to measure advertising. You can block or delete cookies in your browser, but essential cookies are required for the cart and checkout to function.

Who we share data with

We share only what is necessary with the companies that help us operate: payment processors, shipping carriers, our e-commerce platform and hosting provider, email delivery services, and analytics tools. We do not sell your personal information. We may disclose data where required by law or to protect our rights.

International transfers

Some of our service providers process data outside your country, including in the United States. Where that happens we rely on appropriate contractual safeguards.

Retention

Order records are kept for as long as required for accounting, tax and warranty purposes. Marketing preferences are kept until you withdraw them. Support messages are kept for up to three years so we can handle repeat issues.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, to object to certain processing, and to withdraw consent for marketing. Contact us to exercise any of these rights; we may need to verify your identity first.

Security

The site is served over HTTPS and access to customer data is restricted to staff who need it to fulfill orders and answer support requests. No system is completely secure, so please use a strong, unique password for your account.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with data, contact us and we will delete it.

Updates and contact

We may update this policy as our services change; the current version is always published here. Questions about privacy can be sent to 1027 Broadway, New York, NY 10001, by phone on 1.888.883.6789, or through our contact page.